Carolina Sauce Company Blog, Facebook page, eNewsletter, & Twitter: If you want to stay informed about all the latest happenings at the Carolina Sauce Company, including new product arrivals, tasty recipes, new website features, and exclusive sales, discount coupons and free gifts, simply visit the Carolina Sauce Facebook page and become a fan, and also read the Carolina Sauce Company Blog. You can subscribe to our RSS blog feed using the button below. For more special offers, free samples and coupons, sign up for our free monthly e-Newsletter. The RSS feed and the e-Newsletter are FREE, and you can unsubscribe anytime. Rest assured that we value your privacy at least as much as our own, and we do not sell or share your email address or any of your personal information with anyone (please see our Privacy Policy for more information). Additionally, we do not send junk mail or spam – you’ll only hear from us if you signed up for our RSS feed or our newsletter, or if you requested information from us, or if there is a problem with your order and we have to contact you regarding your order details. You can also Follow Us on Twitter for additional exclusive coupons, recipes, breaking news and special announcements.

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Security and Privacy: We take pride in providing a safe and secure online shopping environment for our customers. Using your credit card or debit card on our site is as safe as giving us your information over the phone. You can also pay with PayPal on our site, if you prefer. In addition to the industry-current security and outstanding protection provided by being part of the Yahoo! Store system, Carolina Sauce Company uses a secure server with industry-standard encryption technology (256 bit Security Verification Services & SSL technology) plus firewalls and other up-to-date and appropriate physical, electronic and managerial procedures to protect information received from our customers against unauthorized use or disclosure. Our website and store are tested and verified as PCI compliant and our security and safety record is unblemished. Furthermore, all credit card numbers are routinely purged from our online order processing system after 30 days. In short, we make sure that your information is handled with the highest level of security and concern for your privacy. Carolina Sauce Company values your privacy, and does not NOT sell, share or give out your email, phone number or other personal information. We ONLY use your email and/or phone number to update you on the status of your order, e.g., to send your package tracking information, inquire regarding any missing address information, or contact you if there is a problem with your order. We NEVER send spam or junk mail. The Carolina Sauce Company Store site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Catalog: At this time we do not offer a printed catalog due to our ever expanding and changing product lines of sauces. Our online store serves as our real time catalog of products which we are continuously updating and updating.

Payment: Our online order form accepts Visa, MasterCard, Discover, American Express and PayPal.

Gift Orders: If the name of the person the order is being shipped to is *different* than the name of the person the order is being billed to, we will assume the order is a gift and we will *not* include an invoice in the box. You can include a Gift Message for FREE with any order - simply fill in your message in the "Gift Message" section of the online order form, and don't forget to "sign" your name unless you're sure the recipient will know who the gift is from.

Shipping Information: Generally, all in-stock orders received by 2:30 PM Eastern Time on a business day (M-F excluding holidays) are shipped the same day or within 24 hours (the following business day). Orders cannot be shipped on Saturdays, Sundays or national holidays. Occasionally, a product may be temporarily unavailable, in which case you will be contacted via email and given the option to substitute for a different product or to modify your order.

Shipping Within the USA (excluding AK and HI): We offer shipping via UPS (Ground, 3-Day Select where available, 2nd Day Air, Next Day Air Saver where available, and Next Day Air), as well as USPS Priority Mail. Unless you need expedited shipping, UPS Ground and USPS Priority Mail is typically the cheapest and most reliable shipping methods. If you are shipping to an address within North Carolina, UPS Ground delivers the next business day at the regular low Ground rate, and is the only service available. ***Please Note: UPS will not deliver to a PO Box, or to APO/FPO addresses.***

Shipping to APO/FPO Addresses: At this time, we regret that we are unable to ship to APO/FPO or Military addrersses.

Shipping to Alaska, Hawaii, Puerto Rico and US Territories: For shipments to AK, HI, Puerto Rico, and US territories, we ship via UPS Ground, 3-Day Air, 2-Day Air, or Overnight services.

International Shipments: At this time, we regret that we are unable to ship to addresses outside of the USA (including APO/FPO) and its Territories.

Shipping Costs: We charge the actual cost that UPS charges us to ship your order. UPS charges are determined by the weight of the package, the package dimensions, the distance traveled from our distribution warehouse and fuel surcharges to certain addresses. UPS rates will fluctuate based on the current price of fuel, and our website receives real-time updates from UPS to ensure that you are being charged the correct amount for shipping. It has been our experience that, unless a package weighs less than 2 pounds, UPS is cheaper, faster and more reliable than the US Postal Service for shipping fragile, heavy items like most of our products. ***Please Note: Because UPS rounds up weights to the next pound, the shipping cost for just 1 or 2 items will be relatively high compared to the cost of the items. However, as you add more items to your order, the incremental cost of shipping becomes relatively lower per item. In short, you save on shipping considerably by ordering more than 1 or 2 items.***

Shipping Address Verification: Please make sure you enter the complete and correct shipping address. If the UPS shipping software cannot verify your address when we are processing your order, we will contact you by email or phone to obtain the missing or correct information. We will not be able to ship your order until we can verify that the shipping address is correct and complete. ***Please be aware that UPS charges us an additional $11 per package shipped to an incomplete or incorrect address, i.e., missing or wrong Apt., Ste., Unit #, Business name if applicable, etc., and the actual return shipping cost for a returned package. Please make sure the Shipping Address you enter online is CORRECT and COMPLETE. If UPS assesses us a fee for a return or an incorrect or incomplete Shipping Address that was not our error, we reserve the right to charge the assessed fee to you.***

Shipping Materials: All orders are professionally, carefully and attentively hand-wrapped with bubble wrap and packed in cushioning materials to reduce the risk of breakage in transit. We make every effort to be "Environmentally Aware" and we typically recycle and re-use outer carton brown boxes and other packing materials when ever possible. These proactive steps in recycling allow us to keep our product prices as low as possible and by re-using sturdy boxes and cushioning materials, we help minimize the amount of waste going to landfills and polluting our environment.

Breakage: If despite our best efforts you receive a broken item, please email us at service@carolinasauces.com as soon as possible to report and describe the damage, so that we may file a claim with the carrier and either ship a replacement to you or issue a refund. Please include your name and order number in the email subject.  Please do not discard any of the shipping box or packing materials as UPS may need to inspect them.  As soon as UPS informs us that inspection is unnecessary (usually within 24 to 48 hours of starting a claim), we will notify you so that you may discard the materials.

Returns and Refunds: You may return any item for a refund or exchange by contacting us at service@carolinasauces.com within 14 days of receipt of your order. Refunds or exchanges will be granted, less shipping & handling charges (unless we have made a shipping error), upon return of unopened and undamaged items only, and the customer is responsible for return shipping costs (unless we have made a shipping error).

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